Jun

7

VZBV is out to get you!

Filed Under B2B, Big Data, Blog, data protection, Financial services, healthcare, Industry Analysis, internet, news media, privacy, Search, social media, Uncategorized | 3 Comments

However, I bet the US government gets you first! As the newspapers (Guardian 07/06/13) reproduce slides for training US security and FBI officials in the use of the data feeds they get from Google, Verizon, AOL, Apple, Facebook et al who under the FAA enactment can now download usage data and user content, the German Federation of Consumer Organizations (VZBV) brought an action against Apple – and won in the Regional Court of Berlin. One of Apple’s crimes was sharing data with subsidiaries, and another was re-using data not directly gathered in the trading activity (for instance, the recipient’s details on a gift certificate sale). If I worked in Apple’s legal department, dedicated to taking no prisoners in any legal wrangle, I would be getting fairly schizoid by now. As indeed I am, whenever I use terms like Open Access, Open Data, Open Society, Open Sesame… and then reflect on the attempt by everyone in the networked society and the network economy to suborn and subvert every data instance into own-able IP.

And now, a word of explanation. My silence here in the last 10 days reflects my listening elsewhere. And speaking – to two Future of Publishing sessions, in London and New York, sponsored by IXXUS (www.Ixxus.com), and at a seminar organized by the University of Southampton’s Web Sciences Doctoral students group (slides are available here). At each of these sessions we discussed the networked society and its implications. And Big Data reared its ugly head, strengthening my resolution never to mention the apparently undefinable term again, but to talk instead of massive data components and the strengthening business of data analytics. But nowhere did we discuss data protection – or revelation – and I regret that, especially now that the brilliant latest issue of DataIQ, the journal of DQM Group (www.dqmgroup.com) has come to hand. On page after page it nails the issues that every data holder should have in mind, and which our networked content industry grievously neglects at its peril. If the FBI don’t get you, the German courts will!

But I am less surprized, on reflection, by the US revelations than I thought I would be, bearing in mind the huge amounts of high level analytics and search software that agencies of the US government have bought over the years. On the one hand we should be grateful that a degree of paranoia has spawned an industry. This is where Seisint (Lexis Risk) came from, here is where Palantir and other software developers have flourished. These software developments were always intended for more than calculating the Presidential expenses or searching the library. The Military/Intelligence complex has been a rich patron for developing many of the tools that the networked society depends upon. On the other side we should reflect that mass observation on this scale is the Orwellian manifestation of a police state, and that those who battle for the liberty of the individual are betrayed if it becomes necessary to infringe that liberty in the cause of protecting it. In saying this, I should also say that I am sure that the UK government would be equally intrusive if they could afford it, and in times like these the natural tendencies of governments to use National Security as the cloak for the erosion of civil liberties is global. But after the emergency, do you ever remember government giving privacy rights back?

Which brings me to the network protection of user data in non-security contexts. Here there can be no doubt about who owns what: the problem is getting people to admit to the obvious. Thus, it seems to me axiomatic that when I use a networked service, then the transactional data that I input remains mine, unless or until I have accepted conditions of service that say otherwise. And even those conditions cannot rob me of my ownership: all they can do is define agreed conditions or re-use for the people I am dealing with at the time. Eventually, in the network, we will each of us be able to isolate every data entry that we make anywhere and store it in a personal DropBox in the Cloud. We will then sell or gift rights of re-use to designated parts to Apple, to market researchers, to the US government as part of a visa waiver application. But we shall at least be in control, and have pushed back on the arrogance of data players who seem to believe that every sign-on is their property. It is this type on “unthinking”, I am sure, that lies behind Bloomberg’s huge intrusion into user rights when they allowed their news team to examine the access records of their clients. I know we do not like Bankers in our society now (Don’t worry, Doctors and Lawyers and Journalists and Politicians – we shall be back for you again just as soon as we have finished off these financiers), but surely no one at Goldman Sachs deserves a call from a news reporter saying “I see you have not used your terminal this week, so are you still employed?”

Here in Europe we pride ourselves on ordering things differently. Our secret weapon is Germany, where, for fairly obvious historical reasons, privacy is now a fetish and data protection has become a goal pursued on behalf of citizens by a lobby of what can only be described as, well, privacy fundamentalists. The current revision of the European Data Protection Directive (95/46/EC) into European law will effectively turn the current opt-out regime in the EU into an opt-in world. Not necessarily a bad thing, says Mark Roy, CEO of the Data Agency in an article in DataIQ. I agree, and I also agree that the right of erasure (the right to be forgotten) is pretty difficult to manage. But the real horror story is the bureaucracy, the checking, the courts and the fines that all of this entails. Somewhere here there has to be a balance between German fanaticism and US laissez faire regarding the rights of individuals to the ownership of their own information. We have never seemed further apart from creating this essential building block of a networked society.

May

22

Education: Ignore the Tablets, Eat the Box!

Filed Under Blog, eBook, Education, eLearning, internet, mobile content, Publishing, social media, Uncategorized, Workflow | Leave a Comment

Yesterday may have seen the largest single step forward for school-based educational publishing globally for a decade, which makes it confusing, but rather appropriate, that the word “education” did not intrude at all in the hullabaloo of the major product/service launch on the West Coast. Yet I suspect that if we convened a panel of enlightened educationalists from all sorts of international K-12 environments and asked them what they needed in order to deliver a vision of tomorrow’s educational technology then they might put together a shopping list something like this:

* Video, video, video – from the internet, terrestrial and satellite, and DVD/Blu-ray, all in one place, seamlessly
* Games – serious gaming in a context that makes sense to kids in and out of the classroom, capable of collaborative or single user working anywhere
* Connectivity, making the learner a real participant in the process as well as ensuring that all online and broadcast environments were linked into this hub
* Voice and gesture control, and the ability to profile and remember individual participants
* Multiscreen and split screen working, using video and internet at the same time
* Skype connections to remote teachers or wider collaborative groups
* Each user to have the computing power of a top range laptop at their disposal, backed by a network of 300,000 servers – the computing power of 1991 in one application

These are, of course, the headlines from yesterday’s launch of Microsoft’s Xbox One (http://www.wired.co.uk/news/archive/2013-05/21/new-xbox-console). And I do not care about the numbering system, or whether we get Halo or Call of Duty: Ghosts. Or that some platforms are more backward-compatible than others. Frankly, my son had passed me by as a gamer by the time he was seven, and was making allowances for my mental and physical inability to keep up. But Convergence – that is something else. In the long years while we lurched from one technology to another – from CD-ROM to the iPad – all of our efforts seemed one – dimensional. Which is not to say that the iPad is not a useful tool in an educational context. But dilute the Apple Kool-Aid, please. Whatever Steve Job’s lifelong wishes were about creating a new start in education, nothing that has happened since Apple made its specific education launch convinces me that it is the textbook of the future. Or, as far as el-hi education is concerned, that it is desirable or appropriate to look for an eTextbook of the future. “Textbook” may be an albatross that we have to cut loose from the neck of education 7-18, and especially 11-18, if we are going to make meaningful progress at all.

If education at these ages is going to enter the immersive world of the network, then it has to be rooted in the multiservice environment of the home, as well as the school. Indeed, looking at the expensive and pitiful struggle in the UK to keep the actual physical buildings of the school together I wonder sometimes about how we will keep these locations open for more than one-on-one progress checking and assessment. As K-12 becomes more virtual, here are some of the issues we must look out for:

* the continuing progress towards personalised education, driven through specified learning journeys which are loaded with appropriate learning outcomes. Education is Workflow.
* the ability to monitor in the network the compliance of these outcomes with overall curriculum requirements demanded by education authorities, politicians, parents
* the ability to monitor and assess learner progress on the fly and tweak the system to allow repeat/re-iteration on topics where a full understanding has not been achieved
* the ability of teachers to morph into moderators, enabling them to select and suggest good learning strategies for individual learners, adopt best practice from successful peers and recognize, with the assistance of good monitoring and guidance solutions, where progress is made and when help is needed
* the ability to use this system architecture to keep parents informed of progress and problems, using the same systems for communication and dialogue as those in place in the home. Education is social media.

In this world there will be no examinations, since we shall know who knows what at which required level. In this world, every parent, every night, will be able to know what has been done and how well it has been accomplished. In this world, education will return to being the exploratory journey towards understanding that it has been at its most successful. And while it will take a long time for this world to come about, I think that the only road to the future is not the route of adding more and better devices at the edge of education, but by taking a holistic view through the only available architecture – the games platform.

All of this begs many interesting questions. Will Sony come up with a better answer in the new PlayStation? Perhaps. Will Nintendo make the Wii move here as its gesture control gets refined? Maybe. Of more concern to me is that now that games have come out of the bedroom and into the living room, and are now bidding to be the multiscreen service that runs television and streaming DVD in the home as the Home Hub, it will not be long before they emerge in the school as well. And this time teachers will not be able to say “leave your devices at the door”. OK, Microsoft may have to rebrand and call it XBox Ed. And make it available through its smartphone technology. But maybe, just maybe, yesterday was a new dawn. As EM Forster could not have resisted saying at this point: “Only Kinect”.


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