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	<title>DavidWorlock.com &#187; Blog</title>
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		<title>Go tell it to the Robots.</title>
		<link>http://www.davidworlock.com/2010/07/go-tell-it-to-the-robots/</link>
		<comments>http://www.davidworlock.com/2010/07/go-tell-it-to-the-robots/#comments</comments>
		<pubDate>Sun, 18 Jul 2010 17:38:22 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Education]]></category>
		<category><![CDATA[Industry Analysis]]></category>
		<category><![CDATA[Publishing]]></category>
		<category><![CDATA[Workflow]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[mobile content]]></category>
		<category><![CDATA[news media]]></category>

		<guid isPermaLink="false">http://www.davidworlock.com/?p=448</guid>
		<description><![CDATA[Do you get sudden flashes of recall for no obvious reason?  Last week  I recalled a moment forgotten for a decade, and found it raised a question that I really wanted to ask. I remembered a panel at an MIT seminar in the mid-nineties. I seem to recall that Stewart Brand was one of the experts, and also [...]]]></description>
			<content:encoded><![CDATA[<p>Do you get sudden flashes of recall for no obvious reason?  Last week  I recalled a moment forgotten for a decade, and found it raised a question that I really wanted to ask. I remembered a panel at an MIT seminar in the mid-nineties. I seem to recall that Stewart Brand was one of the experts, and also Arno Penzias (who kindly signed my copy of his book) but despite my research efforts on the web I have lost the actual event and what was said. But I do recall my question (why do one&#8217;s own infelicities get remembered?) and the answers. Having spent a few years watching lawyers interface with primitive online services, I asked whether it was true that the keyboard was the greatest barrier between the internet and mass usage, and whether we would make much progress before it was abolished and replaced by a more sympathetic way of getting into networked communication.</p>
<p>And, yes, I am blushing slightly as I write this on my keyboard. But I have at least, in some arcane memory reflux, remembered their answers. The three gurus agreed that the keyboard was a problem &#8211; all about speed, the crazy survival of Qwerty as an organizational principle, and the then low-status of keyboarding (only for clerks and secretaries). One said that voice was the obvious answer, and that perfecting voice recognition and, alongside it, linguistic exchange, was the only reasonable step forward. After all, merely going to another interface without solving the great problem that users do not understand each other&#8217;s languages was pointless. The next guy up said that we were entering the age of the sensor and the camera, and that all interfaces would be driven by video and image, with minimal input from choice keys on a selection device. And the third quoted William Gibson and insisted that we would be actors on our own stage, avatars within individualized interfaces where we could simply select the services we needed and &#8220;physically&#8221; go where we wanted to go in the networks.</p>
<p>Well, it was a long time ago, and billions of people are now using hopeless Qwerty to communicate in the network. But the predictions came to mind, and having uttered them, it also occurred to me that they need updating. For example, wearable computing seems like an effort to merge the man into the machine and this implies a wonderful world where, as Sergey Brin demonstrated to the  New York Times, even the Google inventor can become 60% machine on a transient basis. While the Singularity University always seems a bit like Silicon Valley at its most crackpot (<a href="http://singularityu.org/news/2010/06/the-new-york-times-explained-our-singular-purpose/">http://singularityu.org/news/2010/06/the-new-york-times-explained-our-singular-purpose/</a>) we are steadily interfacing with thinking computing in a way hard to envisage a decade ago, and we shall see the output of this first in workflow and process solutions.</p>
<p>The area of Media Lab work that most intrigued me all that time ago was Seymour Papert and LEGO. We were going to make such strides in education so quickly, but like our work on replacing this keyboard, progress has been agonizingly slow. But, soft, here comes Hope from South Korea, bearing a robot called EngKey who recognizes English and will replace all those gap year students in South Korean classrooms who are now, in the new austerity, too expensive to import. Anyway, humans were never so very good at teaching: you want something endlessly patient and wholly repetitive, as well as accurate in assessment. Robots are far better equipped. <a href="http://www.nytimes.com/2010/07/11/science/11robotside.html">http://www.nytimes.com/2010/07/11/science/11robotside.html</a></p>
<p>So as it happens we were looking in the wrong direction in this discussion on interfaces. The key to change was not what we needed to do to interact better with the machine, but what the machine could be developed to do to work more sentiently with us. So only when the machine recognizes our facial expressions (<a href="http://ucsdnews.ucsd.edu/newsrel/science/02-09EinsteinRobot.asp">http://ucsdnews.ucsd.edu/newsrel/science/02-09EinsteinRobot.asp</a>) and listens to our speech intonations will progress be made. Progress today, in terms of helping autistic children or pre-schoolers (the RUBI Project at San Diego), and progress tomorrow in terms of the productivity gains that robotics will deliver in workflow and information handling.</p>
<p>This is all a long diatribe to encourage all of us to keep reading science fiction and going to conferences where you don&#8217;t understand what is being said: if my experience is anything to go by, you one day will. And then you will be much more able to understand why some things happen immediately and some things seem to be going backward rather than forward. On the latter topic, I saw today (an event like the first cuckoo of Spring) my first report on what has happened at The Times following the imposition of the paywall: Experian Hitwise reports that during the five weeks when readers were asked to register their payment details, visits to the site fell 33%, and that they are now off by 66%. So where will they go when the introductory special offer comes off? You soon won&#8217;t even be able get your robot to read it.</p>
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		<title>Viewing the Ruins of Policy&#8230;</title>
		<link>http://www.davidworlock.com/2010/07/viewing-the-ruins-of-policy/</link>
		<comments>http://www.davidworlock.com/2010/07/viewing-the-ruins-of-policy/#comments</comments>
		<pubDate>Sun, 11 Jul 2010 16:20:23 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
				<category><![CDATA[B2B]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Education]]></category>
		<category><![CDATA[Industry Analysis]]></category>
		<category><![CDATA[Publishing]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[online advertising]]></category>

		<guid isPermaLink="false">http://www.davidworlock.com/?p=444</guid>
		<description><![CDATA[Do you have a moment? Let me take you to a site I know, where you can see a government caught in a quandary. Its at https://www.schoolsrecruitment. dcsf.gov.uk/ and it represents the entanglement of media, a networked society, and the controlling urges of government in a fairly graphic way. The dilemma for the UK&#8217;s brand new [...]]]></description>
			<content:encoded><![CDATA[<p>Do you have a moment? Let me take you to a site I know, where you can see a government caught in a quandary. Its at <a href="https://www.schoolsrecruitment.dcsf.gov.uk/">https://www.schoolsrecruitment. dcsf.gov.uk/</a> and it represents the entanglement of media, a networked society, and the controlling urges of government in a fairly graphic way. The dilemma for the UK&#8217;s brand new Con-Lib coalition is as follows:</p>
<p>* the previous lot, outed on May 11, were moving in education towards the idea that teacher and school staff recruitment was best controlled by government on its own website. This is it, launched only 3 months before the UK election.</p>
<p>* one of the big bills for local government in the UK is teacher advertising. If this were to be done by government itself on the web, serious savings could be made, and these could be channelled back into the education system.</p>
<p>* futhermore, government doing the advertising enables better quality control to take place, offers ways of monitoring local government practises and ensuring compliance. And online application using government approved forms would create productivity gains and entrench better human resources practises. And government need not expand to contain the new service &#8211; it has been outsourced to Tribal Education, a supplier whose service fees would be less than the annual cost of advertising every vacancy in the commercial education press.</p>
<p>* and, what is more, the previous government can be blamed for the scheme! Surely a winner, then?</p>
<p>Hold on a minute. I did type &#8220;commercial education press&#8221;, didn&#8217;t I? Well, yes, there is one, led by the venerable Times Education Supplement (<a href="http://www.tes.co.uk/" target="_blank">TES</a>). Does it do teaching jobs online? Yes, it has an excellent service, developed since Mr Murdoch&#8217;s News International sold this unit away from Times Newspapers, fearing as he did that government may pull this trick. Now its owned by private equity investors who have courageously re-invested in it to modernize it, enable it to beat off web competition from eTeach and, to my great delight, have re-created it as a portal for communications amongst teachers. It has a great role yet to play in the exchange of resources in the UK teaching marketplace.</p>
<p>But will it be able to play that role if government policy cuts off its lifeline advertising revenues? Hard to say, but surely a Conservative government, devoted to the interests of private enterprize, will discontinue such a media abusive policy and ensure that this saving is not made. Even harder to say, in my view: government now has a bigger reason for not doing anything about putting  this into reverse &#8211; cost reduction beats out ideology in most instances.</p>
<p>Of course, that begs the question of whether costs really will be reduced this way. Last time round this track in the UK, it was National Health Service jobs. Britain&#8217;s NHS, with 1.6 million employees (third in the world behind the Red Army and the Indian Railways), was and is a huge recruitment advertising engine. Creating NHS Jobs permanently blighted the prospects of the nursing press and health management publishing in the UK, but there was a private sector winner, in the form of DMGT&#8217;s Jobsite, who leased the systems it used to the NHS in return for being able to mirror the NHS site, getting traffic though no revenues. The NHS system is now embedded in NHS personnel practise and there can be no going back.</p>
<p>So government has the capacity to blight whole sectors of publishing activity through re-inventing publisher services on the web? You betcha, and if you doubt, look at the UK&#8217;s regional press, once deeply dependent on local government advertising. The huge decline in local press interests, despite all the bleatings of politicians who professed their devotion to the local rag, was as much about the loss of government advertising as anything. And is this inevitable and should it be reversed? Given that government uses the network less effectively and in a more costly way than most users, there is a good case for advising them to stay clear. But that will not happen.</p>
<p>In a society where publishing is increasingly democratized, government will see its chance. And the ability to control and direct is irresistable. If the instrument of control is a job ad, then so be it. The advice to a Young Publisher may well be &#8220;Join the civil service&#8221; in due course, but for society at large this process may create a democratic deficit.</p>
<p>Come to think of it, did I describe that website as a policy ruin? I was wrong. It is a foundation for the next incumbent to build a more ideologically correct version. But how I wish that I was wrong about that too.</p>
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		<title>Gribbling in the Dark</title>
		<link>http://www.davidworlock.com/2010/07/gribbling-in-the-dark/</link>
		<comments>http://www.davidworlock.com/2010/07/gribbling-in-the-dark/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 23:26:44 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Education]]></category>
		<category><![CDATA[Industry Analysis]]></category>
		<category><![CDATA[Publishing]]></category>
		<category><![CDATA[STM]]></category>
		<category><![CDATA[Thomson]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[semantic web]]></category>

		<guid isPermaLink="false">http://www.davidworlock.com/?p=437</guid>
		<description><![CDATA[So there was a word for it after all. Some kindly soul at a conference last week, seeing that I was unable to describe the strange digital burbling that took place when you dialled up a database in 1979 and inserted the telephone handset into the accoustic coupler, kindly shouted out the correct expression &#8211; [...]]]></description>
			<content:encoded><![CDATA[<p>So there was a word for it after all. Some kindly soul at a conference last week, seeing that I was unable to describe the strange digital burbling that took place when you dialled up a database in 1979 and inserted the telephone handset into the accoustic coupler, kindly shouted out the correct expression &#8211; the noise was &#8220;gribbling&#8221; and I was delighted to be reunited with a term which should never have been lost. And it allows me to remark, if I have not lost you already, that it is a mature industry whose terms of art, invented for a purpose, have now fallen into disuse because the processes they describe have become redundant. I expect to have to explain to my children how my typographer&#8217;s ruler works, or what slug setting, or galleys, or heavy leading or hot metal meant. The fact that the first generation digital expressions are already themselves redundant (who last saw an accoustic coupler?) tells an important story.</p>
<p>And that story is particularly relevant to the fascinating conference that I was attending. Last week&#8217;s seminar on &#8220;Ready for Web 3.0?&#8221; organized by ALPSP and chaired by Louise Tutton of Publishing Technologies was just what the doctor ordered in terms of curing us of the idea that we still have time to consider whether we embrace the semantic web or not. It is here, and in scholarly publishing terms it is becoming the default embedded value, the new plateau onto which we must all struggle in order to catch our breath while building the next level of value-add which forms the expectation of users coming to grips with a networked information society today. And from the scholarly world it will spread everywhere. I will put my own slides from the introductory scene-setting on this site, but if you can find any of the meaty exemplar presentations from ALPSP (it is worth joining them if they are going to do more sessions of this quality) or elsewhere then please review them carefully. They are worth it.</p>
<p>Particularly noteworthy was a talk by Professor Terri Attwood and Dr Steve Pettifer from the University of Manchester (how good to see a biochemistry informatician and a computer scientist sharing the same platform!). They spoke about Utopia Documents, a next generation document reader developed for the Biochemical Journal which identifies features in PDFs and semantically annotates them, seamlessly connecting documents to online data. All of a sudden we are emerging onto the semantic web stage with very practical and pragmatic demonstrations of the virtues of Linked Data. The message was very clear: go home and mark-up everything you have, for no one now knows what content will need to link to what in a web of increasing linkage universality and complexity. At the very least every one who considers themselves a publisher, and especially a science publisher, should read the review article by Attwood, Pettifer and their colleagues in Biochemical Journal (Calling International Rescue: Knowledge Lost in the Literature and information Landslide  <a href="http://www.biochemj.org/bj/424/0317/bj4240317.htm">http://www.biochemj.org/bj/424/0317/bj4240317.htm</a>) Incidentally, they cite Amos Bairoch and his reflections on Annotation in Nature Precedings (<a href="http://precedings.nature.com/documents/3092/version/1">http://precedings.nature.com/documents/3092/version/1</a>) and this is hugely useful if you can generalize from the problems of biocuration to the chaos that each of us faces in our own domains.</p>
<p>Two other aspects were intriguing. Utopia Documents had some funding from the European Commission, EPSRC, BBSRC, the University of Manchester and, above all, the BJ&#8217;s publisher, Portland Press. One expects the public bodies to do what they should be doing with the taxpayer&#8217;s cash: one respects a small publisher putting its money where its value is. And in another session, on the semantic web collaboration between the European Respiratory Society and the American Thoracic Society, called felicitously &#8220;Breathing Space&#8221;, we heard that the collaborators created some 30% of the citations in respiratory medicine, and that their work had the effect of &#8220;helping their authors towards greater visibility&#8221;. Since that is why the industry exists, it would seem that the semantic promise  underpins the original publication promise. Publishers should be creating altars for the veneration of St Tim Berners Lee and dedicating devotions to the works Shadbolt and Hall, scholars of Southampton.</p>
<p>Sadly they are not, but coming out of this day of intense knowledge sharing one could not doubt that semantic web, aka Linked Data, had arrived and taken up residence these several years in scientific academe. Now if it will only bite government information and B2B then we shall be on our way. And, as Leigh Dodds of Talis reminded us, we shall have to learn a new language on that way. Alongside new friends like ontologies  and entity recognition and RDF, add RDFa, SKOS (simple knowledge organizing systems to you!), XCRI education mark-up, OpenCalais (go to Thomson Reuters for more), triples, Facebook Open Graph, and Google Rich Snippets. Even that wonderful old hypertext heretic Ted Nelson got quoted later in the day: &#8220;Everything is deeply intertwingled&#8221;.  And lets remember, this is not a &#8220;lets tackle these issues at our own pace when we think the market is ready&#8221; sort of problem: it is a &#8220;we are sinking under the weight of our own data and the lifeboat was needed yesterday&#8221; sort of a problem. Publishers must tackle it: if we learn how to resolve it without intermediaries then we certainly shall not need publishers.</p>
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		<title>Meditation on a Dry Gulch</title>
		<link>http://www.davidworlock.com/2010/06/meditation-on-a-dry-gulch/</link>
		<comments>http://www.davidworlock.com/2010/06/meditation-on-a-dry-gulch/#comments</comments>
		<pubDate>Wed, 23 Jun 2010 20:20:53 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
				<category><![CDATA[B2B]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Industry Analysis]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[online advertising]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.davidworlock.com/?p=431</guid>
		<description><![CDATA[Wounded.Or at least hors de combat for a week . A swollen and poisoned leg has reduced the international traveller of recent weeks to an impotent and gouty Englishman on his back like some stranded turtle , leg in the air and , by default , an enforced spectator of World Cup football which threatens [...]]]></description>
			<content:encoded><![CDATA[<p>Wounded.Or at least hors de combat for a week . A swollen and poisoned leg has reduced the international traveller of recent weeks to an impotent and gouty Englishman on his back like some stranded turtle , leg in the air and , by default , an enforced spectator of World Cup football which threatens to give boredom a bad name . And not only that , but I failed to miss the British Budget speech. So the world I have come to occupy seems to be one wholly lacking in vivacity and imagination , where the responses of politicians and footballers alike seems to be concentrated on booting the ball hopefully upfield , with the objective that space or time or another dimension will solve all of our problems . And then , like the man from Porlock ,a client came knocking and broke into my medically-induced nightmare . And his question led me once more to ponder what happens to advertising models online when current observable changes have worked through their ever-shortening life-cycles .</p>
<p> </p>
<p>Lets start just there . Suppose for a moment that you agree with me that life cycles on the web are still speeding up . In other words , it took a decade for Google to build its brand , but five years for Facebook , and perhaps three years for their successors . This is a direct response to the rapid increase in the speed of ntework communication and not just the size of user populations . We now expect that friends and collagues will respond to a network relationship which demands attention.My daughter reported to her family this morning that she had been quoted in a Bloomberg article in the San Francisco Chronicle : within 30 minutes she had email responses from her husband , her father and her step-mother . We talk the language of these changes in pace but we do not really understand what their impact will be .</p>
<p> </p>
<p>Yet in one sense we do . Notice how the network never throws anything away . Business model development is circular , as with much else in a world where there is no maturity , just renewal . So when I get a question about lead generation as an advertising business model on the web , I am bound to go back five years to a time when , in the US , lead gen was being seen as the saviour of the online advertising world . And why does online advertising need a saviour ? Because although it has grown persistently through the decline of print advertising , it is still a small , low margin sector of the economic activity of the web , once you have factored Google out of the equation . And , if you believe what I have written about speed of change , then you must factor in the decline of Google , and its replacement by a semantic-based atlternative  brewing even now in a garage near Bangalore .</p>
<p> </p>
<p>Lead generation came about because its progenitors sought better than CPM returns , less dependence on search engines and more value-add to procure loyalty &#8211; stickiness . But just as the print yellow page players have never made an online impact commensurate with their offline power , so the lead gen players have never made an impact that measured up to the role that we designed for them five years ago . And part of the reason for this is another marked web behaviour model &#8211; the limitations the network seems to place on competitive replacement of aligned business models .</p>
<p> </p>
<p>I need to unwrap that .I can do so by saying that in the mid-&#8217;90s I was one who proclaimed that a thousand business models would now flower on the web , and that users would pick the best , and then the better as it appeared , and so on in a frenzy of service choice activity . Well , I was wrong . What appears to have happened is that users chose , in every class of service , the best of its class , and then another , and while many more then appeared with enhancements , they stayed very loyal to those first choices , and many networked marketplaces became duopolistic as a result . And then , when a definite break with the old and still satisfactory services  took place , it occurred because of market disruption from a new ( and usually technological ) market activity . These duopolies , while they should have been a market stabilizing activity , now show signs of breaking down more speedily .Bear in mind too that technologies are getting cheaper , and technology spend has rarely , if ever , been a barrier to entry .</p>
<p> </p>
<p>Which is a dispiriting picture if you are a duopolist in an online advertising market sector . Is this a determinist model : you must go down when the technology silver bullet hits you ? Not at all . Just review your entire business model annually , and let users drive your service enhancements and technology picks .If you are a sector leader , the real barrier is brand &#8211; something it takes newcomers more time to climb over than technology , though the breathing space it provides is very short . In online advertising , any sector duopolist must surely be looking at video for value enhancement , at developing web presence for advertisers ( the leading growth field in this year&#8217;s Outsell survey ), and above all at social media/buying clubs online . And this investigation of the direction of flow and the speed of change begins on Day 2 , after initial service change . Looking back , the most common characteristic of change-agents has been their propensity to believe that once changed , markets would stay that way long enough for everyone to make money . It ain&#8217;t necessarily so .</p>
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		<title>Getting into the Info-Drug Argument</title>
		<link>http://www.davidworlock.com/2010/06/getting-into-the-info-drug-argument/</link>
		<comments>http://www.davidworlock.com/2010/06/getting-into-the-info-drug-argument/#comments</comments>
		<pubDate>Sun, 13 Jun 2010 19:49:11 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
				<category><![CDATA[B2B]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Industry Analysis]]></category>
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		<category><![CDATA[eBook]]></category>
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		<guid isPermaLink="false">http://www.davidworlock.com/?p=426</guid>
		<description><![CDATA[It was an argumentative week in New York last week . Not that I found myself arguing with the publishing and information community , of course . As ever they were gentle and sapient beings who could see all three sides of every question . Yet more than on a number of recent trips I [...]]]></description>
			<content:encoded><![CDATA[<p>It was an argumentative week in New York last week . Not that I found myself arguing with the publishing and information community , of course . As ever they were gentle and sapient beings who could see all three sides of every question . Yet more than on a number of recent trips I found that the relationships of suppliers , intermediaries and hooked users in the info drugs trade were strained , and this was not , and wouldn&#8217;t be in this sector , about users being threatened with cold turkey after a reduction of supply . In fact , we are flooded with the stuff and users often beg for less , or better ways of monitoring the flow . And it is about price . And the arguments of last week were being played out against the backdrop of BP&#8217;s overflow , the movement of world oil prices , and BP&#8217;s share price and dividend decision. Indeed with Presidents and Prime Ministers in phone meetings to ensure that we understood that the raging argument was not  a raging argument , the scene was set for the media classes to fall to bickering on their own .</p>
<p> </p>
<p>First off the blocks were the New York Times , Apple Inc and Alphonso Labs Inc . Who ? You may be forgiven for not knowing that the last-named are a brand new , boys -in- their- early- twenties -working -in -a-Palo-Alto -garage set-up . We shall no doubt hear more of Akshay Kothari and Ankit Gupta , not least because their first product , the Pulse News Reader App for the iPad, was specifically mentioned last week in his WWDC speech by Steve Jobs , first in line of great Palo Alto garage graduates , as a great example of how Apps could focus usage and intensify reader experience .</p>
<p> </p>
<p>So it was a great surprize when Pulse was withdrawn mid-week , apparently at the request of the New York Times . Was it because the Pulse advert featured the NYT in its frame ? Was it because the Pulse application was better than the NYT&#8217;s own reader app ( while it was up in its original state the app was downloaded in a few days 35,000 times at £2.39 each ) ? Or was it because , although as yet it has no paywall policy , the NYT objects in principle to being framed by anyone ( are we really going to get back to that tired old internet argument ) ? Or did the NYT simply want a cut of the action and didn&#8217;t know whom to ask ?</p>
<p> </p>
<p>The iPad is the latest ace hookah from which we take our info-drugs . The Pulse App is simply a smarter way of collecting RSS feeds , for which individuals could register for free , and playing them on the new hookah through a software called Safari , which everyone , including NYT , have to use if they are to have access to the new habit . The boys from the garage just gave the NYT 35,000 new subscribers to a service they already offer , and featured the NYT in their advertisements . Seems to me that editors with bouquets should attend their garage doors , not lawyers with writs . And Apple , far from removing the kids ( who won a Stanford Institute of Design award for this ) should give them a job . But Apple , having moved from hardware/software supplier to access controller and owner of the user profile on the Web , must now play a different game with content suppliers . And this one is a dangerous one .Apple , like Google in a similar role , would be too powerful in this position to make life comfortable for either growers or smokers .</p>
<p>( PS I understand that Pulse has now gone back up &#8211; with the NYT amputated . Who does that help ? )</p>
<p> </p>
<p>At the same time in California a noisy spat was taking place between the University of California and Nature Publishing Group . Nature has been renegotiating its deal with the California Digital Library . Talks surrounded the depth of discount that the library should enjoy : Nature says it currently gives California an 88% discount on its list prices , and wants this to be close to the average of 50% that it gives other users , while California stigmatizes this as a 400% price increase .  California wrote an open letter to faculty representatives on its ten campuses , thus &#8220;outing &#8221; the argument  in an attempt to put public pressure on Nature . , who point out that they have capped list prices at 7%, and are the major publisher most compliant with the so-called &#8221; green agenda &#8221; of open access .</p>
<p> </p>
<p>No one is going to win this one either . Nature&#8217;s output is  &#8220;must-have &#8221; to an outfit of California&#8217;s standing , but not beyond price . As a major buyer the university authorities could imagine that by making an example of a medium-sized player they will soften up the negotiations with the larger lists of Elsevier , Wiley-Blackwell or Springer . Both parties are in a recession , and both will plead poverty and the need to guarantee survival . It is however as unthinkable that California will not supply its students and researchers with Nature magazine at an average download price , under Nature&#8217;s proposed pricing , of $0.56 per download , as it is that Nature will walk away from an institution where its authors litter every street corner . So who blinks first , and who blows smoke in the faces of addicts and users everywhere ?</p>
<p> </p>
<p>At the end , these are power plays . Is the University a big enough power block to make its will felt , and can the newspaper use its ownership any more to control how the end-user views its content ? These struggles used to take place behind closed doors . Then the golden rules were &#8211; never push your power too far , for in the exercise of using it you are losing it . NYT is clearly some way down that track : if the University of California forces its students to subscribe seperately to Nature then it too begins to lose control of the argument . How much do you need it and can you kick the habit are still powerful questions in the world of commoditized information .</p>
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		<title>Coming of Age: from Putney to Eagan</title>
		<link>http://www.davidworlock.com/2010/06/coming-of-age-from-putney-to-eagan/</link>
		<comments>http://www.davidworlock.com/2010/06/coming-of-age-from-putney-to-eagan/#comments</comments>
		<pubDate>Sun, 06 Jun 2010 13:37:37 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
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		<description><![CDATA[http://www.complinet.com/connected/news-and-events/press-releases/Thomson-Reuters-to-Acquire-Complinet.html
After the previous week&#8217;s heady adventures it felt natural to seek anonymity . And where better to do that than in the bowels of the European Commission as an evaluation rapporteur , quietly sifting the hopeful and hopeless proposers of technology projects in a selection process so scientifically refined that the winners might be described as [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.complinet.com/connected/news-and-events/press-releases/Thomson-Reuters-to-Acquire-Complinet.html">http://www.complinet.com/connected/news-and-events/press-releases/Thomson-Reuters-to-Acquire-Complinet.html</a></p>
<p>After the previous week&#8217;s heady adventures it felt natural to seek anonymity . And where better to do that than in the bowels of the European Commission as an evaluation rapporteur , quietly sifting the hopeful and hopeless proposers of technology projects in a selection process so scientifically refined that the winners might be described as truly opaque &#8211; the people for whom no selectorial prejudice might be entertained .Very dull. And then , taking my Blackberry outside the building for the Commission equivalent ( an info-fix?) of a smoking break , I discovered the joyous news that Thomson Reuters and Complinet had done the deal .</p>
<p> </p>
<p>Joyous ? Yes , they need each other at this juncture . Often when major conglomerate players meet maturing ex-start-ups the romance is around trophy assets , scale and exit . And of course these are all elements here . But there is also another element which is much more exciting . Thomson Reuters Markets is in every financial services institution worth thinking about . Thomson Reuters Law division is in every law and tax unit worth thinking about . The one area that unifies these markets more intensely than any other is , as we hesitatingly emerge from recession , compliance with the new rule books of re-regulated financial marketplaces . Thomson Reuters need to have a strategy in place that brings new service values into play across the huge datasets held in its distinctly different Markets and Law operating units . Complinet has been doing that bridgework effectively for 12 years .</p>
<p> </p>
<p>When I first went to visit Complinet in Putney in the late 1990s they were a revelation . In the first instance they had nothing on board that sounded like &#8220;publishing &#8221; . While some of their people had some sales experience in information companies &#8211; including Thomsons- no one talked the structural and process talk of publishing . From the start this was a service-orientated development , and while we did not use the word then , this was all about &#8220;workflow&#8221;. The object was to put alongside compliance officers and operational managers a service environment for risk management and reduction . So it seemed quite natural that one of the first people I interviewed in the business was a former enforcement inspector from a regulatory agency . Not research-based ? Concerned with adding value to the working environment ? Service -driven thinking ? This company , by the time I had known it for  5 years , was ticking all the boxes for me in terms of what we now understand as value-added &#8220;network publishing &#8220;.</p>
<p> </p>
<p>But growing up in a hostile or unregarding society is always difficult . Other publishers confided to me that they thought Complinet&#8217;s business model ,( which then as now had a consultancy element ) was impure (!). In order to succeed the company would have to succeed in the US as well as Europe &#8211; a notoriously difficult migration for small British companies . Some content providers were unwilling to license datasets , while others , including some Asia-Pacific exchanges , did not have their regulations in usable formats and needed help . And where did the business model stop : Complinet always took a full service view of its niche , which meant audit of compliance updates and the educational processes by which management and regulator can be sure that changes , once logged , are familiar to operating staff . In other words , Complinet was prepared to look at the whole workflow of compliance in its sector , not just the bits that had law or tax documentation in them . Since their competitors were companies like Wolters Kluwer who were obsessed by the research need and not by the workflow , Complinet were able to establish themselves and grow . Now everyone is obsessed by the workflow .</p>
<p> </p>
<p>This is a coming of age in another sense  as well . This is the first sale in the information sector of an integrated services company of any size . Initially the publishers all bought service software companies who sold to end users , and tried ( sometimes not very hard ) to bolt these on to their information assets . It seldom worked . This is not to say that the purchases were wrong : some were brilliant ( and Wolters Kluwer made some notable buys in Europe in this area ) . It was simply that the cultures of software development and research information sales were totally different , and all too often purchasers did not know how to integrate them , or believed that they should stand alone within a group context so that shareholders could clearly assess the contribution of the acquisition . Mercifully those days have passed , but some major players are still left with technology buys whose relevance to other activities is now a mystery !</p>
<p> </p>
<p>Thomson Reuters have not been like that , but they , as well as Reed-Elsevier ( WestLaw and Lexis ) have seen the need to migrate to the law and tax office workflow but found it harder to accomplish in practise , especicially during the recent difficult years when subscription revenues for reseach database products were being challenged by traditional professional subscribers . But if you subscribe , as I do , to the UK expert Richard Susskind&#8217;s view of the decline of the lawyer , then players like Lexis and Westlaw should be moving across to help end-users ( in this case compliance officers in banks ) to manage their own regulatory practise destiny . And empowering their law firm advisors to unwind and customize these solutions for them . We cannot at once be within a wholly networked economy yet seek to preserve the business relationships of the pre-internet age . Complinet is a child of the networked  age &#8211; it can now complete its growth phases in a much larger incubator , and help its new host to change as well in the process.</p>
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		<title>All Hail to an ePublishing Rock-God !</title>
		<link>http://www.davidworlock.com/2010/05/all-hail-to-an-epublishing-rock-god/</link>
		<comments>http://www.davidworlock.com/2010/05/all-hail-to-an-epublishing-rock-god/#comments</comments>
		<pubDate>Sun, 30 May 2010 21:16:15 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
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		<description><![CDATA[This was a bit of a shock . For one thing , all messages that include the words &#8221; All hail , Dave &#8221; are usually aimed at the incoming Prime Minister , Mr D Cameron , rather than yours truly . For another , I do not really know what a rock-god is , [...]]]></description>
			<content:encoded><![CDATA[<p>This was a bit of a shock . For one thing , all messages that include the words &#8221; All hail , Dave &#8221; are usually aimed at the incoming Prime Minister , Mr D Cameron , rather than yours truly . For another , I do not really know what a rock-god is , and my attempts to ask my family to explain have led to widespread hilarity which , five days later , has still not subsided. Yet it is undeniably true that a kindly soul tweeted this message to mark my Chairman&#8217;s summing up of the first day of the ePublishing Innovations Forum ( organized by a great team at Incisive Media )in London last week . Which shows you what sort of conference it was &#8211; lively , full of information and exchange , and every now and then , exuberantly over the top .</p>
<p>In more sober moments we inevitably discussed two urgent issues amongst the many strands pursued by speakers . The conference opened on Paywall Tuesday , the day when the Times and the Sunday Times launched their joint suicide pact . This topic reverberated around us on both days , with contrary viewpoints taken by speakers who felt , much as Peter Preston did in today&#8217;s Observer ((30 May 2010) that a facsimile newspaper would find a small and loyal audience , while others , including the afore-mentioned rock-god , felt that even if you argued  for the value and distinctive nature of the Times &#8221; journal of record &#8221; status and its very high quality columnists ,  the thing to do was to sell these values for themselves and sell them seperately , not look back over one&#8217;s shoulder at a format which , literally , now belongs in another world .</p>
<p>But that world was always with us . The other major topic was the future history of the iPad . Adam Hodgkin even passed his round the audience ( there was relief on his face when it eventually came back ) and both he and OUP&#8217;s Evan Schnittman dilated interestingly on business modela and distribution in a device -laden world . The sceptics said that the iPad had found the enthusiasts , but not yet a definition of use in a mass market . We may have to wait for 3.0 for the right functionality , but who cares , since we Europeans are still awaiting 1.0 .No one went to the wonderful extremes of Sue Halpern in May&#8217;s edition of The New York Review of Books . This is worth quoting &#8221; In fact , Web browsing on the iPad is less than ideal &#8230;..But why bother going through a browser to get to YouTube or to read the AP headlines or check the weather when there is a dedicated app for each of these ? This is what is really revolutionary and game changing about the iPad: once there is an app for everything , its Apple&#8217;s Web , not the wide world&#8217;s &#8221; Wow , this lady is obviously a rock-goddess !</p>
<p>Meanwhile , in the conference room we were more likely to decide that Google was the threat to the Web that needed attention . We covered video advertising , noted the return of display courtesy of Hugo Drayton (Inskin) , and looked at classifieds through the well-educated eyes of Fish 4 . In a hugely impressive session , Louise Rogers , the CEO of TSL Education , gave an object lesson in how to create community and fill it with user-derived content  &#8211; and fascinated many of us by her consistent refusal to go for instant monetization , preferring to build community strength in depth to continue to support her recruitment advertising model . This seemed admirable , though the proper approach will be tested by UK  government spending cuts in her sector &#8211; and the eventual wish of her private equity investors to make an exit . Her case study , and excellent demonstrations of clear strategic thinking at the Economist , at Bloomsbury publishing and at Complinet meant that no one could leave the room without the conviction that the digital revolution is now over . We even began a serious discussion of the semantic web without a single groan from a full audience representing some 120 industry players .</p>
<p>My apologies : I cannot mention each exceptional speaker by name . But any meeting that starts ( when he reached us ) with a keynote from Simon Waldman , looking back at his Guardian years and the &#8221; creative destruction &#8221; of the markets in which he worked  , and ended with Shane O&#8217;Neill giving a rallying cry of hope  based on the re-use of ex-government data  was not short on inspiration . I came away exultant : this industry is going to make it , and neither Google nor Apple can do anything to stop us !</p>
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		<title>A Last Squeeze of the Lemon</title>
		<link>http://www.davidworlock.com/2010/05/a-last-squeeze-of-the-lemon/</link>
		<comments>http://www.davidworlock.com/2010/05/a-last-squeeze-of-the-lemon/#comments</comments>
		<pubDate>Sun, 23 May 2010 20:48:27 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
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		<description><![CDATA[The question , when it came , was loaded in a way that I had not guessed at in advance , though I knew that its appearance was inevitable . I was speaking at an excellent MarkLogic breakfast briefing ( the slides are on this site ) last week and had chosen Super-distribution as my [...]]]></description>
			<content:encoded><![CDATA[<p>The question , when it came , was loaded in a way that I had not guessed at in advance , though I knew that its appearance was inevitable . I was speaking at an excellent MarkLogic breakfast briefing ( the slides are on this site ) last week and had chosen Super-distribution as my theme. I wanted to explore the argument, which I now encounter fairly regularly , that simply turning content into &#8220;workflow&#8221; is insufficient . Few content owners have enough content for complete workflow sequences . Ergo , third party and client content must be imported and used in conjunction with the process tools and content supplied by the solutions vendor . Best way to make this work is to open up the APIs , allow major customers to customize to their own workflow under JV or service agreements  , and learn from this how to mass-customize for smaller clients . This speeds up the development track for solution development , and utilizes the experience and technolgy savvy of major customers , who likewise get the benefit of learnings from third party users . For the content provider it can provide a lock-in , a market differentiation from other content providers , and a defence against that most feared of competitors &#8211; one&#8217;s own customers .</p>
<p>So , my questioner asked , you really do mean that most content has little worth in isolation and that paywalls are unlikely to succeed ? &#8220;Yes , I do &#8221; was the answer and almost before it was out of my mouth I heard an echo of a conversation that must be happening across the information provider world right now , between senior commercial managers like my questionner and their group main board colleagues .&#8221; Information commoditized ?&#8221; , say the latter , &#8220;tell me this isn&#8217;t true . Tell me it applies to network johnny-come-latelys like the Murdochs in collapsing markets like newspapers . And tell me that it will never apply to the wonderful content we bought last year at 12X EBITDA and which we so badly needed to complete our dataset , enable us to expand in Central Asia and illustrate  the profound difference between ourselves and our hated competitor&#8221;.</p>
<p> </p>
<p>And my friend , if he knows what is good for him , will say &#8221; Just so &#8221; and &#8220;I could not agree more&#8221; , but increasingly he will try to insert into the conversation things like &#8221; Should we really be trying to build workflow on our own : might we look for allies at IBM , SAP or Oracle ?&#8221; or &#8221; Maybe our historical hated competitor is really our future best friend ?&#8221; or &#8221; Surely collaborating on tools with Autonomy or its ilk makes more sense than pretending we can re-invent and own the history of software ? &#8221; Then he can reasonably say &#8221; This is the last squeeze of the Lemon if that is representing the content model &#8211; and now at least we know about the development track that takes us to the next good place . And our business must be based on margin improvement and future visibility of returns , not upon some historic fixation with content which is increasingly remote to a network-based service industry .&#8221;</p>
<p>Will they listen ? I don&#8217;t know , but I am certain that the newspaper world was deaf to this dialogue . And I was very interested to see approval for Project Canvas in the UK last week . This creates a platform for the web integration of all free to air television in the UK . The Murdochs will inevitably feel that this competitively impacts their Sky franchise , but presumably , since it is clear that neither the Times nor the Sun can claim ( remember &#8220;it was the Sun wot done it ?&#8221;) to have delivered the UK coalition government , their political influence is deflating at the same rate as their readership .</p>
<p>Finally , on the same platform was Andy Stevens of IOPP giving a spendid example of agile publishing using MarkLogic to create mobile content sets around their journals data . As they say , check it out  (<a href="http://www.marklogic.com/news-and-events/news.html">http://www.marklogic.com/news-and-events/news.html</a>).</p>
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		<title>From the walls of ancient Merv</title>
		<link>http://www.davidworlock.com/2010/05/from-the-walls-of-ancient-merv/</link>
		<comments>http://www.davidworlock.com/2010/05/from-the-walls-of-ancient-merv/#comments</comments>
		<pubDate>Tue, 18 May 2010 00:26:05 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
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		<description><![CDATA[Three weeks without email is a wonderful restorative . And if you catch at something really important to replace the daily messaging fix then you are weaned of the habit within a few hours . For me , travel is just such a replacement habit . As we wandered in the Registan at Samarkand or [...]]]></description>
			<content:encoded><![CDATA[<p>Three weeks without email is a wonderful restorative . And if you catch at something really important to replace the daily messaging fix then you are weaned of the habit within a few hours . For me , travel is just such a replacement habit . As we wandered in the Registan at Samarkand or across the Maidan in Isfahan , then my head was alive to the possibilities of town planning in (ancient) civilized cities . The palace complex at Persepolis awoke ideas of power concentrations and communications , just as the tomb of Cyrus at Pasargarde reminded me of how easy it is to lay a trail which misleads as much as informs one&#8217;s successors.</p>
<p>But it was the walls of ancient Merv that brought me down . Having struggled arthritically to the top , and then onto the citadel , the view from what was once the greatest city in the world barring only Babylon exhibits &#8211; a desert . After Genghis Khan , the great city , which may have had a population close to one million , was never re-occupied . The deserts of Turkmenistan are unforgiving. Progress stopped here .</p>
<p>Almost the first thing that I saw on my return to work was the agenda for the next ePublishing Innovation Forum 2010 (<a href="http://www.epublishing-forum.com">www.epublishing-forum.com</a>) which I am chairing in London on 25-26 May &#8211; next week &#8211; in London . Like the view from the top of the walls of Merv , it is inspiring , but for utterly different reasons . It reminds me of the pace and iterative nature of change in an information marketplace that is recreating itself from ground level in cycles that used to take a decade to complete , but which can now take 10 months .</p>
<p>Peering from the top of the walls , I know that I can no longer envisage an agenda that covers the whole spectrum of change . The great team who organize this event now know this too , so the keynotes are particularly important , from Simon Waldman of the Guardian at the beginning ( &#8220;The internet ate my business&#8221; !) to Shane O&#8217;Neill and his political perspective on using third party ( government) content at the end . In between come some case studies I really want to hear &#8211; Chris Pilling on the Complinet experience , or the Economist strategy on networks from Aeneas McDonnell . Evan Schnittman at OUP is a wonderful commentator on distribution issues , and Jonathan Glasspool at Bloomsbury is building a new digital world of professional and academic publishing with some interesting acquisitions .</p>
<p>Out there on the walls are also some seasoned observors , eyes narrowed to slits in the face of blinding sun and sandstorms . Adam Hodgkin , one of the industries most experienced venturers , will tell us how you build businesses which exploit iPhone and iPad , while Hugo Drayton , veteran of the Advertising Legion , puts fresh heart into markets which have at times looked like the Karakoram Desert itself .  </p>
<p>And I have only scratched the surface .Ian Eckert knows all about publishing platforms &#8211; from newspapers ( I first met him at Portsmouth and Sunderland , a group now as well forgotten as Merv itself ) to UBM , to TES and now back to making things work at Abacus . And TES&#8217;s current CEO , Louise Rogers , will be there to show how UGC really works .Other case studies include Fish4 ( who will no doubt remind me that I was once their chairman too ) and Conde Nast . And the panellists come from vital places like Nature , Penguin , Incisive Media and Pearson Education .All this gets somehow shoe-horned into two days ( pity the chairman ) and has so far gained a bigger audience than last year . I am pleased and proud that my colleagues at Outsell are once more , for a third year , its media partners .</p>
<p>Unlike ancient Merv , the network allows media to die in one context while regenerating in another . We have to use events like this to tap into the collective experience of that powerfull  speaking team to find out what natural laws govern that regeneration , whether experience can be replicated , how we can really understand user behaviour , what constitutes value add in the eyes of our users and whether we can understand and work with them successfully before they decide that we are part of the problem , not the solution . While I remain confident that publishing will never become a deserted city , it may be best to find out now what is in the minds of the Mongol horde on the network ,something which the citizens of old Merv never deigned to do .</p>
<p>I look forward to seeing you there .</p>
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		<title>24 Hours from Tulsa</title>
		<link>http://www.davidworlock.com/2010/04/24-hours-from-tulsa/</link>
		<comments>http://www.davidworlock.com/2010/04/24-hours-from-tulsa/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 14:31:39 +0000</pubDate>
		<dc:creator>dworlock</dc:creator>
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		<description><![CDATA[Travel . Movement frees us , engenders adrenalin , encourages speculation , broadens mind and backside in equal measure and only impoverishes the wallet . These departing thoughts as I leave the Hut for a short vacation in Uzbekistan , Turkmenistan and Iran , also drive me back to geolocational issues , the theme of [...]]]></description>
			<content:encoded><![CDATA[<p>Travel . Movement frees us , engenders adrenalin , encourages speculation , broadens mind and backside in equal measure and only impoverishes the wallet . These departing thoughts as I leave the Hut for a short vacation in Uzbekistan , Turkmenistan and Iran , also drive me back to geolocational issues , the theme of my recent &#8221; Long and Mobile Road &#8221; blog . And never was I more sure of the convergence of local service values on the internet in ways that foreshadow the replacement of local newspapers , directories , radio , television and magazines .</p>
<p>In my last blog on this subject I merely mentioned Foursquare (<a href="http://foursquare.com/">http://foursquare.com/</a> and on the strength of that ( perhaps)  founder Dennis Crowley went off in search of series B funding at around $80m . This round had , says the SFGate  Business Insider service , &#8221; every VC and their mother humping ( FourSquare&#8217;s) leg &#8221; . Come to think of it , it wasn&#8217;t me who encouraged this : we rather frown on the uncontrollable urges of dogs and VCs in this village . Then came the news that the competition between FourSquare and Gowalla was resolving in favour of  the former , though both had a boost at SXSW (don&#8217;t ask ) and Foursquare told Bloomberg on Friday that they had moved from 170,000 users in December to 1 million now . Also since I wrote my piece the press has quoted Facebook and Microsoft as potential bidders , and some have even imagined Yahoo buying it for $100 million. Bloomberg quote an analyst called Kip Cassino ( cometh the hour , cometh the man with the name ) as estimating location -based services at an annual ad-spend of $4.1 billion in five years ((23 April) .</p>
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<p>The Guardian&#8217;s Jemima Kiss has the right idea in her article online on 26 April : this is the three dimensional Nectar card ( think store discount cards in the US ). Local sites in the US have tracked around 2000 businesses signing up in California , and in the UK the first signatory was &#8211; the FT .(<a href="http://www.guardian.co.uk/media/pda/2010/apr/12/foursquare-ft">http://www.guardian.co.uk/media/pda/2010/apr/12/foursquare-ft</a>) We award Rob Grimshaw our prize for adroit brand association , and love the alliance with business schools alongside this .</p>
<p>And , no , I am not diverted by Blippy ( <a href="http://www.blippy.com">www.blippy.com</a> ) , the what-I-bought-where site , and the news this week that a third of Craigslist&#8217;s income comes from advertising porn and prostitution only gets me excited in the sense that if they are getting $36m from this source , and they are the champions of free listings , then there is a great marketplace in the non-porn sector . Truth to tell , the concentration of service values on the geolocational mobile computer we will still insist on calling a phone is now and will in future become so great that , like Foursuare , new worlds will be created in the made-for-mobile sector which only come down to earth and internet when different types of processing and communications are  needed. For an interesting example , look at Plyce , the French version of all of this (<a href="http://www.plyce.com">www.plyce.com</a>).</p>
<p>At a dinner this week I found myself talking to a revered former CEO from the regional press . I mentioned the great press baron(et) of Farnham , Sir Ray Tindle , whose average circulation of his many local titles , was , when I went to see him in the 1990s , around 12,000. Yet there was real profit in his enterprizes and a huge local lock-in for services which , then , people regarded as their own . That ownership is the trick that Facebook has pulled off in the internet , and which Foursquare can do in the geolocational sphere . The Guardian think they will be at 3 million by the end of the summer , but the important matter is that each of those users feel that they are living in a village of their own making , though it is one they can take with them wherever they go . Sir Ray , when I spoke to him , said that he had just bought the local newspaper in Llanwit Major &#8211; &#8221; Its my size of town ! &#8221; he said . I think that he would love Foursquare and see the opportunity to define the town , and eventually the newsflow and everything else , in the virtual mind-mapping of the individual , and even create custom print for him one day .</p>
<p>I shall be back here in a few weeks , having missed the UK  election campaign . However , I have cast my postal vote , and if my fellow citizens follow my lead then we shall have a completely new country by mid-May . On reflection , I think that geolocational services may be a better bet !</p>
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